Office Policies

Appointments & Consultations

Please call 978-927-6556 to schedule an appointment. New patients are always welcome and initial cosmetic consultations are $200.00 (Please note that this is non-refundable). Normal business hours vary according to the doctor’s surgical schedule. However, every effort will be made to accommodate your schedule. In a limited number of cases, after hours and weekend appointments are available upon request, once cleared by the physician.

For non-cosmetic, insurance covered visits, please make sure to bring your updated insurance card and co-pay to all initial and subsequent visits. Prior to your visit, please contact your primary care doctor and have referral sent to our office. Our office policy does not allow a patient to be seen by the physician without a referral in place.

Cancellations

If you are unable to keep an appointment, we ask that you kindly provide us with a least 48 hours notice. This courtesy on your part will make it possible to give your appointment to another patient.

Emergencies

Our office provides on-call service for emergencies, 24 hours-a-day, 7 days-a-week. Call 978-927-6556 and Dr Patel will be contacted immediately through our answering service. In the event that Neither Dr. M. or J. Patel cannot be reached, please contact the Northeast Hospital operator at 978-922-3000 and they will page the covering plastic surgeon on call to assist you with your needs.

Financing

Most medical insurance plans will not usually cover cosmetic procedures.  Patients may be pre-approved for financing with a low-interest monthly payment plan through a local credit union. Our staff would be pleased to provide you with further details.

We also accept most major credit cards:

(VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS logos)

Telephone Calls to Drs. Mahesh and Jagruti Patel

If you have medical questions which only the doctor can answer, a message will be taken and your medical file will be given to Dr Patel who will return your call as soon as possible. If your question is non-medical, a qualified staff member will be pleased to assist you.

Our Refund Policy :

For Consults: the $200 dollar charge is non-refundable.

For cosmeceuticals/Retail Products: non-refundable once purchased.

For Co-Pays: Are not refundable and are part of your office visit payment ( this is determined by your insurance company)

For Surgeries: Only 50% of the total surgery cost will be refunded ONLY if the surgery is canceled one month prior to the surgery date.

For all other cosmetic procedures ( eg botox, fillers, laser, peels, etc): payment is due at the time of the procedure and is not refundable.